Privacy Policy

Introduction

This Privacy Policy describes how Woof and Wonder ("we," "our," or "us") collects, uses, and shares your personal information when you visit or make a purchase from [your-website.com] (the "Site").

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual as "Personal Information." See the list below for more information about what Personal Information we collect and why.

Device Information

Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
Disclosure for a business purpose: shared with our processor Shopify and our analytics provider Google.

Order Information

Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.
Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
Source of collection: collected from you.
Disclosure for a business purpose: shared with our processor Shopify.

Customer Support Information

Purpose of collection: to provide customer support.
Source of collection: collected from you.

SMS Marketing

When you opt in to receive text messages from Woof and Wonder, you're agreeing to receive automated marketing messages about our products and services. These messages will be sent to the phone number you provided during subscription, potentially using automatic dialing technology. Please note:

Message frequency may vary, but messages are sent on a recurring basis.
Your consent to receive these messages is not required for making a purchase.
Standard message and data rates may apply, depending on your cellular plan.
To stop receiving messages, reply with STOP, END, CANCEL, UNSUBSCRIBE, or QUIT. You'll receive a confirmation message after opting out.
Attempting to opt out through any method other than texting these commands is not considered an effective way to unsubscribe.

By selecting the checkbox for text message offers and proceeding to checkout, you're giving Woof and Wonder permission to send you recurring automated marketing text messages. You acknowledge that these texts may be sent using an auto-dialer or similar technology. Remember, this consent isn't required to make a purchase. You can cancel anytime by texting STOP. Message and data rates may apply. For complete information, please refer to our Terms of Service and this Privacy Policy.

Lawful Basis for Processing Personal Information

If you are a resident of the European Economic Area (EEA), our processing of your personal information will be legitimized as follows:

Whenever we require your consent for the processing of your personal information such processing will be justified pursuant to Article 6(1) lit. a of the General Data Protection Regulation (EU) 2016/679 ("GDPR"). This article in the GDPR describes when processing can be done lawfully.
If the processing of your personal data is necessary for the performance of a contract between you and Woof and Wonder or for taking any pre-contractual steps upon your request, such processing will be based on GDPR Article 6(1) lit. b. If this data is not processed, Woof and Wonder will not be able to execute the contract with you.
Where the processing is necessary for us to comply with a legal obligation, we will process your data on basis of GDPR Article 6(1) lit. c;
And where the processing is necessary for the purposes of our legitimate interests, such processing will be made in accordance with GDPR Article 6(1) lit. f, for example to detect fraud.

Selling Personal Information

Our Site sells Personal Information, as defined by the California Consumer Privacy Act of 2018 ("CCPA").

Your Rights under the CCPA

If you are a California resident, you have the right to:

Request information about the personal data we have collected about you over the last 12 months, including the categories of data, purpose for collecting, and categories of third parties with whom it's shared.
Request the deletion of your personal information we have collected.
Opt-out of the sale of your personal information.
Non-discrimination for exercising your CCPA rights.

To exercise these rights, please contact us using the information provided in the "Contact" section below. We will respond to your request within 45 days.

Automated Decision-Making

We use automated decision-making processes to prevent fraud, which may have a legal or similarly significant effect on you:

Temporary blocklist of IP addresses associated with repeated failed transactions. This blocklist persists for a short period, typically a few hours.
Temporary blocklist of credit cards linked to blocklisted IP addresses. This blocklist persists for a few days.

If you believe you've been wrongly affected by automated decision-making, please contact us to request a review.

Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process your personal data, and whether we can achieve those purposes through other means, as well as applicable legal requirements.

Last updates: 9/04/2024