What is your return policy?
Items can be returned within 30 days for an exchange or store credit. All sale or clearance items are final sale only and cannot be returned or exchanged.
We want you to love your experience with Woof + Wonder as much as possible, which is why we’re here to help. Just send an email to firstname.lastname@example.org within 30 days of receipt of your package, with your order number, the name of the product(s) and the reason why it didn't work out for you.
Returns/exchanges can only be processed within 30 days of your purchase.
Unfortunately, we are unable to refund your original shipping charges/processing fees. You will be responsible for all returning shipping fee and we reserve the right to charge a restocking fee on returned items.
Woof + Wonder Co. can only accept returns for products purchased on our website (https://www.woofandwonder.com).
Can I exchange a product?
Items can be exchanged in unused, unworn condition with tags still attached. Please email us at email@example.com with the topic 'Product Exchange' in the subject line.
An item in my order was damaged in transit! What do I do?
Oh no, we’re so sorry to hear this! Please send us an email at firstname.lastname@example.org with your order number, full name and an image of the damaged item and we’ll be happy to help you!
My order/mail is missing, what should I do?
If your order is missing or lost in the mail, please fill out a missing package request which you can find in your local post office. Please note that refunds cannot be given for missing packages as this is out of our control.