Returns and Shipping
WOOF + WONDER CO. GLOBAL SHIPPING GUIDE
We can ship to virtually any address in the world. Shipping costs are dependent upon weight of package and distance.
Please be aware that due to the extra holding time imposed by Canada Border Services Agency, standard international packages may take up to 3 months coming into Canada from our warehouses in Asia. At moment, backlogs remain severe due to the ongoing strike from Canada Post. Canadian customers should continue to expect delays for foreseeable future.
The average processing time is approximately 4 to 7 business days; however, please note that the processing time can also be affected by the stock status of individual items, the time of the year, national holidays, etc. Some orders can take between 7-14 business days to process. Note: In orders with more than one item, the processing time will be based on the item with the longest processing time.
Your order may arrive in multiple packages. If your order is sent in multiple shipments, we will not charge you extra for each shipment.
In some cases, there will be VAT (Value Added Tax), other taxes, customs duties and/or fees levied by your destination country. These additional charges for taxes or customs clearance charges are the responsibility of the recipient. Unfortunately, we cannot estimate what the charges may be since customs and taxation policies vary widely from country to country. For further details, please contact your destination local customs office or visit their official website. In some cases, customs clearance procedures are required; under these circumstances, delays may occur, which will affect our original delivery estimation time.
Woof + Wonder is not responsible for packages once they leave our offices. If a package has been lost or stolen, please file a report with your local postal service.
CANCELLATIONS, RETURNS & DAMAGES
Q - Can I make changes to or cancel my order?
Woof + Wonder works hard to help you get your orders as fast as possible. So as soon as the payment is accepted and the order is confirmed, it is immediately in process to be shipped. We can only process order cancellations within 24 hours of the order.
Please email us at email@example.com as soon as possible with the subject line "CANCEL" and your full name and order number. We’ll let you know what we can do!
Q - What is your return policy?
Items can be returned within 30 days for an exchange or store credit. All sale or clearance items are final sale only and cannot be returned or exchanged.
We want you to love your experience with Woof + Wonder as much as possible, which is why we’re here to help. Just send an email to firstname.lastname@example.org within 30 days of receipt of your package, with your order number, the name of the product(s) and the reason why it didn't work out for you. Returns/exchanges can only be processed within 30 days of your purchase.
Unfortunately, we are unable to refund your original shipping charges/processing fees. You will be responsible for all returning shipping fee and we reserve the right to charge a restocking fee on returned items.
Woof + Wonder Co. can only accept returns for products purchased on our website (https://www.woofandwonder.com).
Q - Can I exchange a product?
Items can be exchanged in unused, unworn condition with tags still attached. Please email us at email@example.com with the topic 'Product Exchange' in the subject line.
Q - An item in my order was damaged in transit! What do I do?
Oh no, we’re so sorry to hear this! Please send us an email at firstname.lastname@example.org with your order number, full name and an image of the damaged item and we’ll be happy to help you!
Q - My order/mail is missing, what should I do?
If your order is missing or lost in the mail, please fill out a missing package request which you can find in your local post office. Please note that refunds cannot be given for missing packages as this is out of our control.